These Term of Sale (below named TOS) as well as the sections “Personal data” and “Legal references” are applicable to the website www.vito-chat.com/ named the VITO-CHAT online store) proposing the sale of VITO-CHAT products (named “Products”),  intended to be delivered both within the European Union (below referred to as “the Territory”) and outside it (with the exception of mail boxes). Each order placed in the VITO-CHAT online store, the Customer must accept these Term of Sale by making a purchase (below referred to as the “Customer”). These Term of Sale can be saved and / or printed and are accessible from all the pages of the VITO-CHAT online store. These TOS can be modified at any time, the applicable TOS are those that the Customer accepts when ordering and are available on the site.

The website “www.vito-chat.com” (named below to as “the website”) and the VITO-CHAT online store are used by “VITO 8361” Ltd., registered in the Commercial Register and the non-profit legal persons with the Registry Agency, with UIC identification number: 206078082, with their registered office and management address: Republic of Bulgaria, city of Sofia, Pavlovo district, 16 Street Preki Pat.

The VITO-CHAT online store propose its products for sale to consumers over 18 years of age. The products are intended for personal use only.

The products proposed for sale in the VITO-CHAT online store are described and presented with the greatest possible precision (specifications, illustrations, size, composition, etc.). However, the customer is invited to familiarize himself with the description of the product, accessible by clicking on the corresponding icon which identifies it, in order to know its properties and particularities, in particular with regard to the characteristics sought, the selecting and purchasing a product, which is their responsibility.

Product offers depend on their availability. Information on the availability of Products is indicated when placing the order on the page. If it turns out that despite VITO-CHAT’s vigilance, the products ordered are no longer available, VITO-CHAT informs the Customer in any way whatsoever (telephone call or e-mail) as soon as possible.

The prices applied are those which appear on the VITO-CHAT online store at the time of the order. The customer is informed that prices are subject to change. This is why, the Customer is invited to pay particular attention to the price in force at the time of the order and that which is presented to him when the product is placed in the Cart. The prices will be indicated in Euro (€), Pound Sterling (£) or BGN, VAT included, taking into account the delivery costs included in the final price.

The Customer can place an order from the pages of www.vito-chat.com, both as a Visitor and as a registered USER.

The failure to create an account on the part of the Client does not in any way release him from his obligation to comply with these Term of Sale and the rights specified therein.
Too place valid orders for the purchase of products proposed on www.vito-chat.com, the Customer must obligattorily fill the forme indicated on the Internet address – www.vito-chat.com when ordering.

By filling out this form, the Customer is required to provide correct and truthful information for the implementation of the order,
as well as to update it within seven days of its modification from his “ USER Profile ” if created one by checking ” Registration ” when finalizing the order.

• Order without creating a customer account
• Login with his username and password to order using his account
• Order by creating a customer account

VITO-CHAT can not be held responsible for inaccurate information communicated by the Customer. Since the creation of the customer account is linked to the placing of an order, registration is reserved for people with a delivery address in the Territory. The customer account will give access to a personal space allowing the tracking of orders and access to invoices. To finalize the order, the Customer:

• must confirm its delivery and billing address, or indicate a new delivery address for the Territory and / or billing.
• must read these Terms and accept them explicitly by checking the box “I have read and I accept the Terms and Conditions of Sale” before proceeding to the payment of his order.
• is then asked to pay the amount of his order by clicking on the button “Proceed to payment” giving access to the secure payment of his order.

Once the payment is confirmed, the Customer receives, immediately and at the latest before delivery, an e-mail confirming his order. The Customer formally accepts the use of email for confirmation by VITO-CHAT of the content of the order.

VITO-CHAT delivers products ordered inside and outside the European Union (excluding letter boxes).
Delivery is made within 5 / fives / days of receipt of the email indicating the order established by the Customer. The following delivery options are available:

• ECONT
• SPEEDY
• UPS
• DHL

The SUPPLIER reserves the right to refuse delivery of a confirmed order if the articles ordered are not available.

Information on delivery conditions is available on the “ORDER” page to confirm the order before making payment.

The delivery price is included in the total value of the order.

VITO-CHAT will not make deliveries if full price addition is not possible.

Payment for the order is made by bank card. Credit cards, Visa, Mastercard and American Express are accepted.
VITO-CHAT has created a secure payment system for all orders placed in the VITO-CHAT online store.
Payments are made on an external platform via a payment provider – Raiffeisenbank – which complies with PCI DSS security standards.

The customer can download his invoice from his personal space in the “My Orders” section. In the event that the client has not started to create a profile, his invoice is available as an attachment to the order confirmation email that VITO-CHAT send him.

Modification of the order
The customer can modify his order by clicking on the virtual “Cart” button, which is located next to the “My Account” button until it is finalized. Once finalized, the order is processed and cannot be modified or canceled.

Withdrawal of the order
With or without creating a customer profile, the Customer always has the possibility of exercising his right of withdrawal, the conditions of which are described in the chapter “RIGHT OF WITHDRAWAL OF THE ORDER“.
VITO-CHAT reserves the right to refuse to execute the order in the event of a dispute with the Customer until the resolution of the dispute.
In these cases, the Customer will be informed by e-mail of the cancellation of his order and will be refund for the sums he has paid.

The USER has the right to lodge a complaint within 14 calendar days from the date of receipt of the articles. The site www.vito-chat.com offering only necessary items that cannot be repaired, with a valid complaint, the SUPPLIER undertakes to issue him a voucher valid for 1 / one / year of the same value as his order because of the articles which do not respect the sales contract. All complaints related to faults in the products offered by the SUPPLIER will be addressed to the respective suppliers, without the involvement of the USER. The complaint is submitted in writing via the following complaint form, sent on paper to the SUPPLIER’s registration address or scanned and sent by e-mail savvitochat@gmail.com and it must be accompanied by the documents on which the complaint is founded. Each complaint is accepted if it is filed within the deadlines, described in the complaints register and taken into account within one week from the date of the postmark or its electronic reception.

The Customer has a right of withdrawal allowing him to return the Products to VITO-CHAT without reason under the conditions set out in article 5 below.
For any reason for return other than the right of withdrawal (non-conforming product, error in the content of the order, etc.), the Customer is invited to contact the Customer Service of the VITO-CHAT online store who will give him the information necessary to satisfy his request as far as possible and operate, if necessary, a new delivery.

Right of Withdrawal
The customer has the possibility of retracting his order within 14 days calendar days from the day of receipt of the product(s) ordered, the date appearing on the carrier’s receipt signed by the Customer making faith.

To exercise their right of withdrawal, the Customer may notify their decision to withdraw as follows:
– by returning to VITO-CHAT, by post, a declaration expressing his desire to withdraw, using the return voucher / withdrawal form

This declaration must be sent accompanied by information relating to the items and quantities returned, as well as the name, postal address, order number, telephone number and email address.

Download here

In the event of the sale of a article, the consumer who retracts has a period of 14 days to return the product purchased. This period runs from the date of dispatch of its request for withdrawal.

The seller must refund the customer for all of the sums paid.
The costs of returning the product are take by the customer.
This period of 14 days runs from the day of receipt of the returned article from VITO-CHAT.

No claim will be taken into account and no exchange of Products ordered from the VITO-CHAT online store may be made in a store with the VITO-CHAT brand or in a point of sale in which the Products bearing the brand are sold VITO-CHAT.

If the Products returned by the Customer do not correspond to the Products ordered and have another origin than the VITO-CHAT Online Shop, VITO-CHAT will not be held by its obligations described in articles 8.1 and 8.2.

In accordance with law 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Customer has a right of access to personal data concerning him.

The SUPPLIER has the right to:
– at any time, without notifying the USER, when the latter uses the services in violation of these terms, as well as at the discretion of the SUPPLIER to terminate, suspend or change the services provided in connection with the use of the site.
The SUPPLIER is not liable to the USERS and third parties for damages and lost profits caused by the termination, suspension, modification or limitation of the services, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of communications, materials or information, recorded or made available through www.vito-chat.com.
– in case of non-compliance with the obligations of the USER, immediately and without prior notice to suspend the access of the USER and third parties to his user profile, as well as the right to compensation for all damages and lost profits, which are a direct and immediate consequence of non-compliance. paragraph by the USER. In these cases, the SUPPLIER has the right to refer to the competent state authorities to establish the relevant violation.
– to collect and use information about its USERS when they register, which may include name, surname, family name, address, profession, gender, age group, telephone, e-mail address for correspondence and any other information provided during registration and any other, which is introduced or provided when ordering, receiving or using the services provided by the SUPPLIER, and the SUPPLIER will use the same in compliance with the Personal Data Protection Act.
– to send to the USER newsletters for the receipt of which the USER has subscribed.

The SUPPLIER is obliged:
-after receiving the payment, to transfer to the USER the ownership of the goods ordered for purchase by him, to deliver the goods ordered for purchase in time.
– takes care that the information in the store is always kept accurate and up-to-date, but does not guarantee its reliability and completeness.
– is not responsible for failure to provide access to the store, as well as for non-processing or untimely processing of purchase orders in the event of circumstances beyond its control – cases of force majeure, accidental event, problems with the global Internet and economic intolerance.
– does not guarantee that access to the store will be uninterrupted, timely, secure and error-free, insofar as this is beyond its capabilities, control and will.

The USER has the opportunity to view and order the announced goods on the pages of the site www.vito-chat.com.

The USER has the right to:
-to be informed and monitor the status of your order.
-to place orders 24 hours a day, including weekends and public holidays, using the site www.vito-chat.com.
-access and correction online of his personal data.

The USER is obliged:
– to indicate exact, valid and up-to-date – contact telephone, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when the same is not free and to provide access and opportunity to receive the goods. In the event that it is not explicitly stated that the delivery is free, it is considered remunerative.
– to comply with the terms and conditions for filing complaints and requests for replacement of ordered goods, as well as the terms and conditions published on the e-commerce website www.vito-chat.com and declare that it is considered bound by them.
– to accept the Bulgarian legislation, the present General Terms and Conditions, the Internet ethics, the rules of morals and good manners, not to violate other people’s property or non-property rights, including intellectual property rights.
– to take full responsibility for the protection of his username and password, as well as for all actions performed by him or by a third party using the username and password, as well as to notify the SUPPLIER immediately of any case of committed or discovered violation when using the store, in any case of unauthorized access by using its username and password, as well as whenever there is a danger of such use.
– not to interfere with the proper functioning of the system, including, but not limited to, not to frustrate the identification procedure of another user, not to provide access beyond its provision, not to prevent other users from using the store, not to impersonate another person or a representative of a legal entity or a group of people who is not explicitly authorized to represent, or otherwise mislead third parties about their identity or belonging to a certain group of persons, not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form.

The SUPPLIER has the right to collect and use information related to its USERS, regardless of whether they are registered.
The information under the previous point can be used by the SUPPLIER, except in case of explicit disagreement of the USER, sent to the following e-mail address – sale@vito-chat.com. All purposes for which the SUPPLIER will use the information will be in accordance with Bulgarian law, applicable international instruments and good manners.

The SUPPLIER guarantees to its USERS the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the notice of third parties except in the cases and under the conditions specified in these General Terms and Use. The SUPPLIER protects the personal data of the USER, which became known to him when filling in the electronic form for making a purchase application, and this obligation is waived in case the USER has provided incorrect data. Subject to applicable law and the provisions of these General Terms, the SUPPLIER may use the personal data of the USER only for the purposes provided in the contract. Any other purposes for which the data is used will be in accordance with the Bulgarian legislation, the applicable international acts, the Internet ethics, the rules of morals and good manners.

The SUPPLIER undertakes not to disclose any personal data about the USER to third parties – government agencies, companies, individuals and others, except in cases where he has received the express written consent of the USER, the information is requested by government agencies or officials who current legislation is empowered to request and collect such information.